New new accounts are required to pay within 10 days of account activation. Accounts that are not paid in full 10 days after activation will be disconnected.
Bills are issued on the 1st of each month, and are due the 1st of the following month. A $5 late fee will be charged on accounts that aren't paid by the due date.
On the 10th of each month, accounts with outstanding balances past 30 days will be disconnected.
For example: May service is billed on April 1st, and is due by May 1st. If not paid by May 10th, the account is suspended.
Disconnected accounts will be reactivated when the account is paid in full.
A $5.00 service charge may be applied to accounts that are disconnected for chronic late payment, before those accounts will be reactivated.
Refunds - No refunds will be issued on accounts that are paid in advance. If you choose to disconnect your account for any reason no refund will be issued. You can leave service active until all credit is used up or deactivate the account and use the credit at a later date. If your monthly service is automatically withdrawn from checking or charged to credit card a 30 day notice is required to stop the automatic withdrawal. If 30 day notice is not received Neconnect will not be responsible for issuing a refund to account or be held liable for any overdraft charge this may cause.
To receive the discounted dial up email rate, you must send email to firstname.lastname@example.org, or email@example.com simply requesting that your bill be sent via email.
OTHER BILLING OPTIONS:
Monthly Billing through Direct Bank Withdrawl Authorization form. ($19.95 per month rate)
Monthly Billing through Automated Credit Card Authorization form. ($19.95 per month rate)
All new accounts will have 10 days to pay their bill from the date they sign up.
If payment is not received within 10 days, the account will be suspended.
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